You can use "Last Order" to get quick access to the items you last bought. What happens if I am early for my collection slot? Same-day collection available in selected locations, for extra convenience. Would you like to go to our website now?
Your groceries are in good hands. Our trained pickers will pick your groceries on the day of collection before transferring them to the temperature-controlled collection point. At the collection point and on the journey there , your cupboard items are stored at room temperature, chilled items are stored in a fridge and your frozen items are stored in a freezer.
If we have your mobile phone number, we will text you the day before your collection to let you know the latest time you can make any changes to your order.
You can amend your order by going to "My Orders" at www. To check whether we have your correct mobile phone number, please go to "My Account" at www. If necessary, you can always cancel your order via "My Orders" at www. You can cancel your order up to 11pm on the night before collection. We call this a substitution and it will appear at the top of your receipt. We put substitutions in yellow bags so you can easily identify them. You can hand back any unwanted items to the member of staff at the collection point for a full refund.
You can update your substitution preferences by clicking on "View full basket" as you shop. Your substitutions will be presented at the top of the receipt and will be in yellow bags. If you choose to return the substitution, the customer service assistant will process a refund at the collection point. You will need to go into a store if you would like to purchase an alternative product. Available slots will be displayed when selecting your preferred collection location online and you can collect any time during the time slot you book.
You can check in store or on our store locator for store collection point opening hours. For community locations, you can see the available times when you go to book a slot. The exact position of the collection point varies by location. You can find the position of the collection point by clicking on the "Collection Information" link after you have selected your preferred location.
You can also check your confirmation email which will show you where you need to go. Please bring your order number or the card you used online to pay for the goods.
If you do not have either of these, we will accept your Clubcard or photo ID. Unfortunately, we will be unable to give you the shopping without any of these forms of ID. For collections from the desk in-store, you may be required to show your receipt when leaving the store. The 24 hour and Saturday delivery services do not apply to these items and if selected will be refunded.
If you are ordering from Outer UK Mainland our Customer Service Team will contact you before your order is confirmed to seek your acceptance of any delivery charges that will apply. You may accept the delivery charges or cancel your order at the time of being contacted by our Customer Service Team. Please note that charges may apply for returning these goods in the event of cancellation, please see our returns policy.
If you continue to use our website, we will assume you are happy to receive cookies from us and our partners. My Account Back Account Details. Welcome to our customer services Look no further to find answers to some of our most frequently asked questions. Contact us Still can't find the right answer? Next Day to Store. Next Day to Home. Precise Next Day to Home. Furniture Delivery 2 person delivery. Premium Furniture Delivery 2 person delivery. Send to a friend.
Next Day to Parcelshops. Returns Just return your items to any Next store for an easy refund.
Items will be available to collect in most stores the next day from 12 midday Monday to Saturday and from 2pm on Sundays*. For more information please contact your local store. Find a store near you. techclux.gq Click and Collect. Most items on techclux.gq are available for click and collect service with no extra charge. You can choose any eligible item from the website and request to have it delivered to the nearest Next store, and if you place your order before 10 pm, it will be delivered on the next business day. Click & Collect. Click & Collect lets you make an order online and then collect it from one of our stores. This table shows what it costs, how long delivery takes and when you need to order by. The majority of orders will be ready to collect by 2pm the next day but unforeseen problems such as bad weather can delay us. Please wait for our.